Privacy Policy

This Privacy Policy explains how Queen Interior collects, uses, stores, and protects your information when you access our website, contact us, or place an order.

1. Information We Collect

We may collect information you provide when filling out a consultation or order form, including your name, email address, phone number, delivery address, product details, and any messages you send. We may also receive transaction status information from our payment provider.

2. Use of Information

• To process consultations, orders, payments, and deliveries.
• To contact you regarding your order, consultation schedule, or customer service matters.
• To improve our catalogue, website experience, and service quality.
• To comply with legal obligations and prevent misuse of our services.

3. Payments via Tripay

Payments are processed through Tripay as our payment service provider. Queen Interior receives the information necessary to match and update payment statuses. Sensitive data such as PINs, passwords, or account credentials are neither requested nor stored by Queen Interior.

4. Sharing of Information

Information is only shared with parties required to operate our services, such as payment providers, delivery partners, technology providers, or authorities when required by law. We do not sell your personal information.

5. Storage and Security

We retain information for as long as necessary for service, administrative, and legal purposes. We apply reasonable measures to protect your information from unauthorised access, modification, or disclosure.

6. Your Rights

You may request access to, correction of, or deletion of the personal information we hold, provided this does not conflict with legal obligations or ongoing transaction requirements. For such requests, please contact queeninterior@gmail.com.

7. Changes to This Policy

We may update this policy from time to time. The latest version will be published on this page and will be effective from the date shown above.